Information Technology Implementation Prioritization in E-governance: An Integrated Multi Criteria Decision Making Approach

Abstract

The information and communication technology revolution has changed the manner in which business is conducted and e-governance is no exception. The computerization in relation to the government process may, if implemented in one go, result in failure. E-governance software consists of different processes, termed modules. Researchers are now attempting to prioritize these modules in relation to e-governance implementation. A major issue has arisen for the planners in relation to the priorities involved for these modules with regards to the IT implementation as no clear cut formula exists for the solution to this problem. This paper examines different implementation issues with respect to e-governance in a typical University education system. Two multi-criteria decision making methods (MCDM) viz. analytical hierarchy process (AHP) and technique for order preference by similarity to ideal solution (TOPSIS) are used in the paper. The novelty of the paper lies in its integration of the AHP and TOPSIS methods in relation to the priorities to be adopted in relation to IT implementation.