Designing Accessible Public Information Systems - An Interactive Tourism Office

Abstract

Public information systems face unique design challenges that sometimes arise from the need to support a diverse range of users, e.g. tourists, senior users, passers-by, children and teenagers. This case study presents a design approach towards the development of a fully interactive tourism information office. More effort should be put into how we can more effectively work collaboratively with stakeholders in order to better define the interaction design aspects of this kind of projects. In this context, we argue that human work interaction design can be a solid, useful approach to better support the diversity of public information systems users.