smartyEscape("This paper adopts a communication perspective on forms in public e-services. This perspective emphasizes that the main purpose of such forms is to facilitate communication between citizens and government agencies. The form is perceived as a tool for performing communicative actions. A communication analysis (CA) method, originally developed for systems requirements engineering, is applied on a public form; i.e. the medical certificate used in connection with a citizenís application for a provisional driving license in Sweden. The CA method consists of a set of questions related to three communicative categories; conditions, actions, and consequences. The CA method is used in order to explore the communicative roles of forms in public e-services. As a result of the communication analysis four multi-functional purposes of citizen and government agency communication are discovered. These purposes contribute to the understanding and evaluation of forms in public e-services. The communicative roles, and their multi-functional purposes, are important design features to focus in the development of e-services and electronic forms. Besides these findings, another outcome is that the CA method has been tested in an e-government context. The communication perspective, as well as the CA method, contribute with useful insights in this context.") File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\lib\smarty\Smarty.class.php line 1869 Function: include("D:\Sites\OJS_at_wwwtest.ijpis.net\cache\t_compile\mpgTheme^%%28^280^280EE005%%dublincore.tpl.php") File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\template\PKPTemplateManager.inc.php line 211 Function: Smarty->_smarty_include(Array(2)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\cache\t_compile\mpgTheme^%%35^350^3508C2FA%%header.tpl.php line 33 Function: PKPTemplateManager->_smarty_include(Array(2)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\lib\smarty\Smarty.class.php line 1869 Function: include("D:\Sites\OJS_at_wwwtest.ijpis.net\cache\t_compile\mpgTheme^%%35^350^3508C2FA%%header.tpl.php") File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\template\PKPTemplateManager.inc.php line 211 Function: Smarty->_smarty_include(Array(2)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\cache\t_compile\mpgTheme^%%38^38D^38D7420B%%article.tpl.php line 6 Function: PKPTemplateManager->_smarty_include(Array(2)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\lib\smarty\Smarty.class.php line 1256 Function: include("D:\Sites\OJS_at_wwwtest.ijpis.net\cache\t_compile\mpgTheme^%%38^38D^38D7420B%%article.tpl.php") File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\template\PKPTemplateManager.inc.php line 296 Function: Smarty->fetch("article/article.tpl", Null, Null, True) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\template\PKPTemplateManager.inc.php line 347 Function: PKPTemplateManager->fetch("article/article.tpl", Null, Null, True) File: D:\Sites\OJS_at_wwwtest.ijpis.net\pages\article\ArticleHandler.inc.php line 226 Function: PKPTemplateManager->display("article/article.tpl") File: (unknown) line (unknown) Function: ArticleHandler->view(Array(2), Object(Request)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\core\PKPRouter.inc.php line 362 Function: call_user_func(Array(2), Array(2), Object(Request)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\core\PKPPageRouter.inc.php line 220 Function: PKPRouter->_authorizeInitializeAndCallRequest(Array(2), Object(Request), Array(2), False) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\core\Dispatcher.inc.php line 134 Function: PKPPageRouter->route(Object(Request)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\lib\pkp\classes\core\PKPApplication.inc.php line 178 Function: Dispatcher->dispatch(Object(Request)) File: D:\Sites\OJS_at_wwwtest.ijpis.net\index.php line 65 Function: PKPApplication->execute() Server info: OS: WINNT PHP Version: 5.3.28 Apache Version: N/A DB Driver: mysql DB server version: 5.7.33-0ubuntu0.18.04.1-log
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